St. LukesHealth: 25% Efficiency Gain with Automation
The key facts:
25-33% Processing Efficiency Gains
30,000 Policies
62,000 Australians Covered
Established in 1952, St. LukesHealth is a Tasmanian not-for-profit health insurer with over 30,000 policies covering more than 62,000 people Australia-wide.
In 2018, the Fund’s steadily growing membership led to a re-evaluation of some internal processes.
“Automated reconciliation is leading us to the “why” much faster. By identifying discrepancies quickly, we can look at reasons why the discrepancy exists and process the payment in a fraction of the time it used to take.”
Matthew Ranson,
SENIOR ANALYST,
ST. LUKESHEALTH
Their story
We realised some of our processes were no longer time-effective as a result of the demands being placed on our most experienced staff. We found staff were spending time on routine tasks that, although necessary, were not adding value to the Fund or the member. We wanted to automate these tasks so people could use their skills to engage in more productive and satisfying work. The first process identified was payroll group processing.
The solution
The goal was set to optimise the processing of payroll groups involving more than 20 members. To assist, the pair selected ETL tools from health industry BI specialist, Prometheus and the Yellowfin platform for data manipulation, visualisation and reporting.
“Simply, the automated reconciliation is leading us to the “why” much faster. By identifying discrepancies quickly, we can look at reasons why the discrepancy has occurred and resolve errors in a fraction of the time it used to take.”
Matthew Ranson,
SENIOR ANALYST,
ST. LUKESHEALTH
Combining the power of Prometheus ETL tools and Yellowfin to deliver process efficiencies.
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